Rejuvenating and transforming a company’s approach to building product and using technology, making it fit for their next stage of scaling
Worked with the award winning pioneers of work from home contact centres to change the way they thought about and developed their product and technical architecture.
We collaborated with them to quickly address the need to design and deliver a new product into the market, embedding new ways of working and building the technical foundations as cornerstones for future growth.
Our team provided strategic support to bring vision, connect and coordinate all of the elements required to deliver transformation and develop products.
Autonomous roles were established for customer-centred design and technical architecture which were filled by Whitesmith team members. We worked directly with our client’s teams to enable the transfer of knowledge and embed processes and methodologies for future development.
Simultaneously, we designed and managed the process of defining roles, vetting and hiring procedures.